We hope you enjoy your purchase. If not, no worries!
Click here to initiate a return after reviewing our policies.
ONLINE PURCHASES:
Returns & Exchanges
Refunds, exchanges, or store credits may be issued for eligible returns. Please read and review our policy carefully.
Returns for a refund must be initiated within 5 days of delivery and shipped out within 3 days of approval.
Exchanges or returns for store credit must be initiated within 10 days of delivery and shipped out within 3 days of approval.
Returns or exchanges outside of these windows WILL NOT be accepted.
If your return is not shipped out within the 3 day approval window, the return will then be rejected or only be eligible for store credit. Items shipped outside of the return window will be returned to sender.
Instant Exchanges
What is an Instant Exchange? Instant Exchange is an exchange option in which the customer may choose for the replacement item(s) to be shipped immediately upon exchange initiation. The customer must then ship the original item(s) within 3 days of exchange approval.
Instant Exchange orders must ship out within 3 days of approval. If an item has not been received by Maren + Main within 14 days of approval, the designated card will be charged for the value of the replacement item.
IN-STORE PURCHASES:
Returns will be refunded to your original form of payment when they are returned to us within 10 days of the original purchase date. All shipping orders can be refunded to your original form of payment if returned within 10 days of the date you RECEIVED your items. If your return is sent via mail, the items must be delivered within the 10 day window. All orders placed for in store pickup must be returned within 10 days of the PURCHASE date in order to receive a full refund.
If the items are returned to us within 30 days of the purchase/delivery date, a store credit will be issued. If your return is sent via mail, the items must be delivered within the 30 day window.
After 30 days, no returns will be permitted. No exceptions!
Oh My Mahjong items are eligible for same item exchange only. Customers may choose to exchange for another color or style of an item, but will not be allowed to exchange for a different product. No refunds will be offered on these items. Items must be returned unopened, in their original packaging, with all accessories included to be eligible for an exchange. Tiles must be returned sealed in their original shrink wrap, with 4 original tile information cards, dice pouch and die to be eligible for exchange.
Clearance items cannot be returned, refunded, or exchanged. NO EXCEPTIONS!
Damage to an item must be reported at checkout or within 3 days of delivery/pick up. Returns will not be permitted for damaged items at a later date.
Click here to initiate a return.
WHAT ARE THE RETURN RULES FOR DISCOUNTED ITEMS?
Items purchased at a discount of 30% or more are final sale and cannot be returned.
Items purchased at a discount of less than 30% will be eligible for store credit only.
Items purchased during any BOGO sale will be eligible for store credit only.
Items purchased with a 10% promo code (welcome email codes, text codes, birthday codes, etc.) will be eligible for a refund to your original form of payment or store credit.
These rules also apply to all site wide discounts and promotions.
All store credit can be used online or in store. However, store credit cannot be retrieved by an employee at a later date. All customers are responsible for keeping up with any gift cards or store credit.
HOW SHOULD I SEND MY RETURN TO YOU?
Before beginning the return process, please refer to the section(s) above to make sure that your items meet all date and/or discount requirements.
All returns must also meet the criteria listed below:
- Original receipt and return form must be included.
- Item(s) must be un-worn, un-washed, un-altered and have the original tags attached.
- Items must be received within the return window requirements.
- Item(s) must be free of makeup, deodorant, perfume, stains or odors of any kind.
- Shoes must be returned in their original box and placed inside an ADDITIONAL protective shipping box or bag. Damage to the shoe box will result in the shoes being ineligible for return. Please keep this in mind when packaging your return.
- Beauty products must be returned unused, in their original packaging, and with the seal unbroken.
- Gift cards cannot be returned or refunded.
- Undergarments (including all stick on bras) are final sale.
- Jewelry is final sale.
If any returns do not meet the requirements above or have been damaged during transit, your return will be refused. If your return was shipped, you will be contacted and the item(s) will be returned to you. We reserve the right to refuse a refund for any of the above reasons.
HOW/WHEN WILL I RECEIVE MY REFUND?
All in store returns will be approved or denied immediately. Shipping returns will be approved or denied within 1-3 business days of initiation. All shipping fees are non-refundable.
All cash, Venmo, PayPal, or gift card returns will be processed immediately. All credit card purchases will be processed within 1-3 business days after the return has been accepted. Please contact customerservice@marenandmain.com in the case you do not receive your refund within this window.
If you have any other questions, please contact us by phone or email:
customerservice@marenandmain.com
Anderson - 864.328.2600
Greenville - 864.991.8972